The following terms and conditions apply to all orders placed via our online shop by consumers and businesses.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor independent professional. An entrepreneur is a natural or legal person, or a partnership with legal capacity, who, when entering into a legal transaction, acts in the exercise of their commercial or independent professional activity.
These General Terms and Conditions also apply to future business relationships with businesses, without us having to refer to them again. If the business uses conflicting or supplementary general terms and conditions, their validity is hereby rejected; they will only become part of the contract if we have expressly agreed to them.
Shipping costs
Shipping costs are added to the stated product prices. Further details on shipping costs can be found in the individual offers. Shipping costs for deliveries to other countries are stated in the order form in the online shop.
Returns
We ask for your understanding that we cannot offer a direct exchange service. If you would like an item in a different color, size, or look, please call or mail us.
Refunds for returns include only the price of the purchased item, not the shipping costs paid by the customer. Furthermore, the customer is responsible for covering the return shipping costs. We cannot accept returns or refunds for items purchased with a voucher or discount coupon!
Therefore, please read the fit/cut chart carefully, and if you have any questions, please feel free to contact us by email (info@lussoblu.com) before purchasing. You are responsible for the shipping costs! Cash payments and refunds are not possible.